DoorDash Integration Guide

For Batch merchants connecting a DoorDash store.

What this integration does today

Connecting DoorDash to Batch lets you:

• Connect your DoorDash account to Batch.
• Choose which DoorDash store or stores to link to your Batch locations.
• Let DoorDash pull your menu from Batch so it can be published on DoorDash.

What it does not do yet

Routing live DoorDash orders into Batch is still in certification and is not enabled yet, and we don't have a date to share. Until it is enabled, an order placed on DoorDash does not appear in Batch. Keep taking DoorDash orders the way you do today (DoorDash's own tablet or Order Manager) until we tell you order routing has gone live.

Before you start

• An active Batch account.
• A DoorDash merchant account for the store or stores you want to connect.
• The person connecting must hold an Authorized User role on the DoorDash business: Business Admin, Parent Company Admin, Franchise Group Admin, Franchise Admin, or Store Manager. DoorDash checks this when you connect and will refuse the connection otherwise.

Connect DoorDash to Batch

1. Sign in to Batch.
2. Go to Settings → Integrations: https://getbatch.net/dashboard/settings/integrations.
3. Select Connect DoorDash.
4. Sign in to DoorDash when prompted.
5. Choose the store or stores you want to link.
6. DoorDash pulls your menu from Batch.
7. Activate the connection.

Troubleshooting

You don't see any stores to link

Cause: your business is not yet set up on DoorDash.
What to do: sign up for a DoorDash merchant account first, then come back and connect.

Error saying you lack business admin access

Cause: you signed in with a DoorDash account that is not an Authorized User (DoorDash returns an error for this).
What to do: sign in with an account that holds Business Admin, Parent Company Admin, Franchise Group Admin, Franchise Admin, or Store Manager access on the DoorDash business.

Some stores are greyed out / cannot be linked

Cause: DoorDash Drive stores, Retail UI stores, and virtual-brand locations are not eligible for this integration.
What to do: nothing to fix on your end. Those store types can't be linked this way.

The connection expired mid-setup

Cause: the DoorDash sign-in step is time-limited to about one hour.
What to do: start the connection again and finish within the hour.

Menu did not appear on DoorDash

Cause: the menu sync did not complete, or hasn't re-run since a catalog change.
What to do: go back to Settings → Integrations and reconnect the DoorDash card to re-run the sync.

Getting help

For anything not covered here, use the support page inside Batch, or contact your Batch representative. For questions about your DoorDash account itself, contact your DoorDash account representative.